Shipping policy
Free tracked shipping on every US order. We currently ship to addresses in the United States only.
Processing
Orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You'll get an email with your tracking link as soon as your order ships.
Delivery times
- Glow Board: usually 8–11 business days after you order.
- Say-It Sticker Printer: usually 7–10 business days after you order.
Delivery times are estimates, not guarantees. Carrier delays can happen, especially in the busy holiday season. Orders with several items may arrive in separate packages, each with its own tracking.
Holiday orders
If you're ordering a gift, please allow the full delivery window above. If you need an item by a specific date, contact us before you order and we'll tell you honestly whether it's likely to arrive in time.
Lost, late or damaged packages
If your tracking hasn't updated for 7 days, your package hasn't arrived 20 business days after you ordered, or it arrives damaged, contact us. We'll send a replacement or a full refund.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, contact us right away. We can usually fix it before the order ships, but we can't redirect a package once it's on its way.
Questions? Contact us and we'll reply within 1 business day.