Refund policy

Our 30-day money-back guarantee

If your family doesn't love your purchase, you can request a refund within 30 days of delivery.

How to request a refund

1. Contact us with your order number and a short note about what went wrong.
2. We'll reply within 1 business day with the next step. For many requests we can refund without needing the item back. If we do need it returned, we'll give you the return address and instructions. Please don't send items back without contacting us first, since unannounced returns can't be matched to an order.
3. Once approved, refunds go back to your original payment method within 5–10 business days, depending on your bank.

Damaged or faulty items

If something arrives damaged or stops working within 30 days of delivery, send us a photo or short video and we'll ship a free replacement or give you a full refund, whichever you prefer.

Cancellations

You can cancel any order that hasn't shipped yet for a full refund. Contact us as soon as possible.

Exceptions

Refill paper rolls that have been opened, and items damaged by misuse, aren't eligible unless they arrived faulty.